FAQs
What Makes Your Jewelry Unique?
We believe jewelry should be more than just pretty—it should feel personal, last longer, and actually fit into real life. Here’s what sets ours apart:
Style That Works IRL: Our pieces are designed to go with you—whether you're running errands, heading to work, or dressing up for a night out. We focus on timeless designs that don’t scream “trendy,” so you’ll still love them months (or years) from now.
Thoughtfully Crafted Materials: We use high-quality, tarnish-resistant alloys and premium soft-touch finishes that look luxe but won’t break the bank. No cheap plating that flakes off after two wears—we’ve tested it ourselves.
Designed for Everyday Wear: Lightweight, comfortable, and gentle on sensitive skin. Whether it’s a dainty necklace, stackable rings, or minimalist earrings, our jewelry is made to be worn daily without fuss.
More Than Just an Accessory: We design pieces that can mean something—a subtle symbol, a little reminder, a quiet celebration. Maybe it’s your first “I bought this for myself” ring, or a bracelet that matches your best friend’s. Small details, big feelings.
Care That’s Simple: Life gets messy. That’s why our jewelry is easy to care for—just wipe with a soft cloth and store in the included pouch. No complicated cleaning routines needed.
Do You Provide Shipment Tracking?
Yes, all orders include tracking information. Once your package ships, you’ll receive a tracking number via email. You can also check the status anytime using the "Track My Order" link at the bottom of our website. Please allow 1–3 business days for tracking details to update in the carrier’s system.
How Is My Order Packaged?
Your jewelry is carefully packaged to arrive in perfect condition. Each piece comes in a soft protective pouch to prevent scratches, then placed in a sturdy box to avoid damage during transit. We also include a simple care card so you know how to keep your piece looking great. It’s thoughtful packaging for something meant to be meaningful.
How’s Your After-Sales Support?
Customer satisfaction is at the heart of our brand. We stand by the quality of our jewelry and truly value your feedback—we’d love to hear about your experience!
If you have any questions or concerns, simply email us at service@vueglance.com. Our team responds within 24 hours on business days and is committed to resolving any issue promptly and fairly.
Can I Return an Item If I’m Not Satisfied?
Yes—we offer a 30-day satisfaction guarantee. If you’re not completely happy with your purchase, you may return it for a refund.
Please note:
- Return shipping costs are the responsibility of the customer.
- For U.S. orders, we provide a domestic return address to make the process easier.
For full details, please review our Return Policy at the bottom of the page.
Do You Offer Free Shipping?
While we’re unable to offer universal free shipping, we do provide free shipping on all orders over €99.
For orders under €99, a flat shipping rate of €6.90 applies.
We’re committed to keeping shipping transparent and affordable.
How Can I Contact You?
We’re here to help! You can reach us via:
Email: service@vueglance.com
